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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor Staca
New Contributor

Voicemail pin

I need to check my voicemail for my mobile while away and I forget the pin ... help!!!

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Moderator Vicky

Re: Voicemail pin

Sorry about the late reply @Staca. Can confirm that you can reset by following these instructions:


When you access the VoiceMail service for the first time you will be prompted to change the default PIN number (The FAQ How do I setup Optus VoiceMail? explains this procedure). To change your PIN number after initial setup do the following:

  1. Dial: 321 (free call)

  2. Follow the Voice guided prompts for "Personal Options" (

If you're still needing a hand with this feel free to chat to us here →

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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