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New Contributor Khof
New Contributor

Voicemail activated buy not working

I have always had voicemail with my message on my phone.   Recently it has been going to a different message and then I'm sent an audio file, however they are not hearing my greeting when they call.   When I check my phone settings I'm not sure the voicemail number under settings is the one with my greeting on it.   Is there a specific number that it should be forwarded to for voicemail with your greeting?

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Online Community Manager
Online Community Manager

Re: Voicemail activated buy not working

Please see our Help and Support page for Voicemail.

You can check to see if your calls are diverting to Voicemail via the My Optus App > Service > Service Settings > Setup call diversions

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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