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Sorry - not aware of any plans to offer Visual Voicemail at this stage.
Hey Mark_Dyson - although Visual Voicemail is not available currently, we do regularly review our products & services so I'll definitely pass on your feedback. On the 4G front, we've done a heap of upgrades over the last couple of months to expand our 4G coverage and there's lots more coming. If you ever want to check a specific area, go to our Coverage Map & you can put in a post code, suburb or an address. On the site you can click a button for 3mths or 6mths so you can see what upgrades are happening.
You can't get out of your contract based on Optus not providing visual voicemail. It was like that before you agreed to your contract you just didn't do your research. While you feel you're entitled to it, it's not necessary for Optus to provide it.
Pull your head in Chris, Optus customers have been complaining since 2011 about visual voicemail not being available and you guys have been saying the same fluff for the past 4 years. how many complaints have to be passed on for action to take place. The problem is that the people like Vicki Brady are not seeing these complaints.
I signed up today and have just realised you guys are in the dark ages so I will be cancelling, Yes everyone you have 7 days to cancel, so if you have just changed over to optus and realised they dont have visual voicenmail, then cancel and head over to Telstra or Vodaphone.