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New Contributor Ace0fspades
New Contributor

Virgin to Optus transfer

Hi there
im In the process of changing from virgin to Optus and I am curious if the transfer can be rejected or declined? I'm slightly concerned that after paying around $130/month for phone with Virgin for two years I'm going to be left without a service if something goes wrong and looking for another provider 

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Online Community Manager
Online Community Manager

Re: Virgin to Optus transfer

Hi there AceOfspades,

You would need to please Chat with us to find out the status of your order.

Generally the service remains with the losing provider until the switch over to the gaining provider goes through successfully. 

In the rare event something goes awry you can be set up with a temporary service.

Let us know how you go.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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