Hi I ported my number on Monday from Virgin mobile to Optus and my number is currently disconnected and my new service has not been activated. Can someone look into this ASAP since I need access to my phone for work. Currently I have no mobile phone connectivity.
Please contact Optus directly on 133 937 during these hours.
Hold the line, don't press 1, keep on the line follow the prompts and you'll reach the team who can action this for you.
-No Broadband connectivity (no access to the internet)
-No Mobile connectivity (can't make or receive calls)
If you send out Social Media team a PM on Facebook or DM on Twitter they can take a look at this and assist however possible.
However please be advised that they are very busy at the moment and there may be a delay between their responses.