This is just feedback on my experience with porting from Virgin.. basically DON'T DO IT!! Switch to something out of the Optus network instead as in-network ports are just painful.
On Friday morning, I was told the port would take 15 minutes to 4 hours
On Friday afternoon, number not ported, I was told to check back tomorrow
On Saturday afternoon, still no port, so I was told it would take 24 hours and that there are issues with in-network ports
On Sunday afternoon, now I'm told it would take 3-5 working days as it's the "standard time frame"
So now I'm stuck with an unusable SIM and not able to cancel the service since it's now "stuck". Optus could have just been honest in the first place with the time it takes.. I would have just gone elsewhere.
Hey @dtc - not great to hear of the delays you've had with your port-in. Really sorry for any inconvenience caused.
Can you please shoot me a private message with the following info so that we can follow up for you:
Are you the primary account holder: Y/N
Date of birth:
Service number (that you're trying to port):