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2017-07-02 01:07 PM
Ok I've stopped them charging for now but as yet can't log in to set my sms spend to zero. My bill is due tomorrow and just want to pay my Optus part of the bill and not the third party scam part so I don't have to go down the track of trying to get a refund from these pricks. Any got a phone number of an actual person I can speak to at Optus?
2017-07-03 02:53 PM
Received the Tap Gamez scam SMS on my partner's phone (I spent an hour "chatting" with Optus last week after aViobuzzy scam on mine) I'm pretty confident my 60 year old partner isn't into gaming. It took me a half hour again today with Optus and the refunded charges are rather slow in being reflected in my mobile account. It seems to be happening on a very large scale.
2017-07-03 06:17 PM
Luckily for me I hadn't paid my bill so I just manually paid my exact phone bill and not the content charges that Optus said weren't there's. Now I'll wait and see if Optus or the scam third party try and get their fraudulent dollars!!
2017-07-06 12:15 PM
Hey Sneezy1, I'd be more than happy to set your premium SMS limit to $0 if it hasn't been done yet and dispute the charges.
I'd just need you to PM me your account details (number, full name, DOB) and we can sort it out.
2017-07-10 06:00 PM
Have you manage to find how to refund the money back? I am having the same issues. Im sure I have got them to put my spend to zero as per the live chat person. But they are telling me to call the scammers to get refund or they will call me... No way am I talking to them.
2017-07-10 06:28 PM
I never paid the extra on my bill. The moderator that helped me was going to try and get it sorted. If you've already paid for the service then I think you have to ring the scammers up....
2017-07-10 06:32 PM
I haven't paid my bill yet. It's not yet due but soon. I have cancelled my direct debit so I can manually pay only what I owe not the extra.
Will call Optus and get them to sort this out. I've been on hold waiting for 2 hrs before they close so gave up for today...
2017-07-12 11:03 PM
Hi Jamit - I've been hit with the same BS and looks like it is direct carrier billing, where your mobile number is placed in the data when looking at sites. I've contacted Optus twice first time they said they will block it and refund it (asked for notes, no mention of it, of course), next chat with Celia online was no help (in Philippines). Call them 1300 blah blah for a refund. As I said to her, if you can't fix it, it will become a TIO issue. So if a moderator is looking at this - within 2 days I'll be getting in touch with them, as there are cost for TIO complaints. Worst part - my phone bill has been in credit for years and I'm being penalised for good behaviour. Talk about a way to damage your brand in the eyes of consumers......
2017-07-13 08:44 AM
Hi @Rippsa, this isn't the sort of hassle we'd want you to have
If you can PM me with your mobile number, full name and DOB - we'd be more than happy to take a look at what's going on there.
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2017-07-13 10:25 AM
Why isn't Optus doing anything about this SCAM .... Too slow Optus !!!
I have been scammed and would like to get a refund immediately rather than an investigation to the third party (the scammers) taking 3 - 5 days.
Will Optus be giving their customers refunds (or at the very least contacting them) that have not complained or have not realised they have been scammed.
I have contacted the Ombudsman about this !!!
Poor effort Optus !!