I manage an account for my disabled grandson. I'm listed on his account as being able to act on his behalf. Optus sends emails to me to let me know the latest bill is ready to be paid and allows me to pay it. However I've yet to find anyway to actually view the bill and check usage either before payment or in history after it's paid. Is it possible? If not, why not? If it is possible, then how do I do it? Why do you expect me to pay bills that I can't see?
Thanks for your reply. I had the Optus App installed previously, when I had an Optus account, but it wouldn't let me link in my grandson's mobile. Even Optus couldn't tell me how to do it but that was a couple of years ago. I'll try again to see if it's improved. Dunno why the email isn't verified. If it isn't, then why do they keep sending bill reminders to someone who might not be the appropriate recipient? (Rhetorical question). Dunno why I should have to ring them. Everybody else on the planet includes a link in the email to verify it. I'll try them tomorrow.