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Video calls samsung galaxy

Just want to ask optus team, when they plan to fixing problem with samsung galaxy s8 video calls?? Or you guys prefer keep saying this is Samsung issue?, but not, its perfect working with all others mobile providers like a  Telstra and Vodafone! In this case, it looks like you are cut some device functionality, which is bad as well.

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Moderator
Moderator

Re: Video calls samsung galaxy

Hi @Denru, we don't have updates on this yet but I'll certainly pass on your feedback. Please let us know if you need a hand with anything else. 


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Re: Video calls samsung galaxy

I have the same issue. Optus blame Samsung - Samsung say it is an Optus issue. If you have purchased a newer phone then Optus do not support the video call function in the newer phones (thus making a newer phone WORSE than the older versions). This is an optus problem as if I had kept my phone with Telstra or Vodaphone (or kept my older Samsung phone) then this would not be an issue. Only solution I was given was to download yet another application to use. I had to download an app for text messages as they removed the personalised text tones for individuals - therefore ZERO native systems within the new phone purchased are actually useful.
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Online Community Manager
Online Community Manager

Re: Video calls samsung galaxy

@Panjafranni, I did a brief write up on the topic a few months back.


Check it out https://yescrowd.optus.com.au/t5/Android/Samsung-3G-Video-Calling-Update/m-p/368996/highlight/true#M...

 

If you have any questions, you're welcome to send them through.

 

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