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croccut72
New Contributor
New Contributor

Very Very slow Mobile Internet

Hi I have a brand new mobile service with top of the range OPPO pro my mobile internet is 20 times slower than my old cheap Huawei $50 mobile phone same house. Not happy with this why is it I have trouble shooted according to Optus but still no change.

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Vin_YC
Moderator
Moderator

Re: Very Very slow Mobile Internet

Hi @croccut72, thanks for reaching out to us here.  Sorry to hear you're having some coverage issues.


Have you had a chance to look at our Network Status page for any outages that may be affecting your services?  All you need to do is click the Mobile outages tab and search your address and you will see any outages reported.

If there are no outages in your area, you may need to perform a Network Reset on your phone. This will delete all saved network settings and WiFi passwords. This is to refresh all your Network settings on your phone without losing any data.

To do this, please follow the steps below:
iPhone - Tap Settings > General > Reset > Reset Network Settings
Samsung - Settings > General Management > Reset >  Reset Network Settings

You may also find these troubleshooting steps useful for fixing mobile issues.

If you’re not having any success with the above, I'd recommend messaging us via the My Optus app to have a chat to our technical support team and they can assist further.

Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible.

If for some reason you’re unable to use the My Optus app, please send a private message to the official Optus Facebook page or Twitter page for further assistance.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.