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Jeremy-J
Occasional Contributor
Occasional Contributor

Use new SIM while waiting for number to port?

Hi Community,

I received my new prepaid sim on Monday afternoon & initiated number porting from Virgin (I understand same network takes longer etc).

While I wait for the number to port can I make phone calls using the new sim without creating problems/ complexities with my account?

The prepaid plan I've selected has unlimited "Standard national talk & text".

Sorry if this has been asked before - I couldn't find it.

Thanks for your help!

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Dan_C
Retired Employee
Retired Employee

Re: Use new SIM while waiting for number to port?

Hi, Jeremy.


As you're probably already aware, our support teams are only handling critical enquiries.


If you're without a working mobile service i.e. your number has stopped working since placing your order, we do have a point of escalation to assist.


You can contact us on our general support number > 133973 and follow the prompts, or you'd prefer to wait for us to get back to you - try us on our Facebook or Twitter page.





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Jeremy-J
Occasional Contributor
Occasional Contributor

Re: Use new SIM while waiting for number to port?

Thanks Dan,
I thought my question was quite simple - can I make phone calls using the new sim while I wait for the number to port - without creating problems.
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Dan_C
Retired Employee
Retired Employee

Re: Use new SIM while waiting for number to port?

Ah, sorry. Simple answer - no. 


If your new SIM is an Optus SIM and the port hasn't come across. It's practically useless.


The old SIM from the losing provider may still be working. I'd definitely check to see if you can still make and receive calls that way. 


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Jeremy-J
Occasional Contributor
Occasional Contributor

Re: Use new SIM while waiting for number to port?

Ok, thanks Dan, I appreciate your fast reply.
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Dan_C
Retired Employee
Retired Employee

Re: Use new SIM while waiting for number to port?

No problem! It's taking a while, but I'm trying to get back to everyone where I can.


Thanks for your understanding, really appreciate it! 

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Jeremy-J
Occasional Contributor
Occasional Contributor

Re: Use new SIM while waiting for number to port?

Hi @Dan_C 

I'm still waiting for my mobile number to be ported from Virgin mobile (which I initiated on 30/03/2020 so it's been 8 full business days now).

Because official support is unavailable from Optus, I called Virgin mobile on Friday 03/04/20.

They advised that they had not at that time received the porting request, but they expected it might be in that day's batch. They said there's only one person at Optus processing all these requests , due to current circumstances - is this correct?

Are you able to see where this is up to & if it can be completed soon?

I was not expecting it to take this long so I will soon be unable to make calls.

Or are you able to request a callback from Optus Staff on my behalf? Thanks

 

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Aron_YC
Moderator
Moderator

Re: Use new SIM while waiting for number to port?

This is not something that we can provide a time frame on or arrange a callback for through the forum.   

Please contact Optus directly on 133 937 during these hours.

Hold the line, don't press 1, keep on the line follow the prompts and you'll reach the team who can action this for you.

If you don't want to call, you can message our Social Media Team via  Facebook or Twitter

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Jeremy-J
Occasional Contributor
Occasional Contributor

Re: Use new SIM while waiting for number to port?

Hi @Aron_YC

Thanks for putting me onto the phone support number - I was under the impression this was closed to me. I'm trying to sort this out with technical support now.

 

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