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New Contributor Kate123
New Contributor

Upgrade communication

Hi All,

I upgraded my phone online last week and was told I'd receive a confirmation email/phone call within 48 hours. It's been 96 hours now and I've had zero communication. I can't contact Optus via the web and every time I call, the waiting time is 30 minutes - 1 hour. 

 

It's all feeling very very difficult and am thinking I should cancel the order (I'm out of contract anyway) and sign up with a provider that I can actually get in contact with! 

 

Any advice on how how to contact Optus or how to cancel the order/my contract online?

 

Thanks!

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7 Replies
Respected Contributor
Respected Contributor

Re: Upgrade communication

Why can't you contact them via the web? I always recommend live chat, it's so much faster and convenient - http://yesopt.us/chat2us

____________________________________________________________________________________________________________________________
I do not represent Optus. The views, opinions and advice expressed in my posts are my own
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New Contributor Kate123
New Contributor

Re: Upgrade communication

I spoke to them on chat - the response was that maybe I will get a confirmation or maybe I won't. Wasn't really helpful

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Respected Contributor
Respected Contributor

Re: Upgrade communication

I see, pretty poor response. I'd try again just because it is so fast to get through and hopefully the next agent gives you an actual answer to your query 

____________________________________________________________________________________________________________________________
I do not represent Optus. The views, opinions and advice expressed in my posts are my own
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New Contributor Isaaaaac
New Contributor

Re: Upgrade communication

I did this, this morning as my email still hadn't come through. While yes, the chat replies were fast, I ended up being transferred to a call anyway, where I had to wait around 30 minutes for someone to answer.

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RetiredModerator Shauna
RetiredModerator

Re: Upgrade communication

That's a very poor response from our chat team @Kate123. Terribly sorry about this 😞 If you're wanting to cancel your order, you'll need to contact our Sales Support team via 1300300562.

I can check the status of the order if you like?


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor Kate123
New Contributor

Re: Upgrade communication

Yes please Shauna, if you could check the status it would be great

 

kate 

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RetiredModerator Shauna
RetiredModerator

Re: Upgrade communication

Awesome! Can you please send me a private message with your account details/order number (if you have any), full name and DOB? 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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