Upgrade communication

[Kate123]

Hi All,

I upgraded my phone online last week and was told I'd receive a confirmation email/phone call within 48 hours. It's been 96 hours now and I've had zero communication. I can't contact Optus via the web and every time I call, the waiting time is 30 minutes - 1 hour. 

It's all feeling very very difficult and am thinking I should cancel the order (I'm out of contract anyway) and sign up with a provider that I can actually get in contact with! 

Any advice on how how to contact Optus or how to cancel the order/my contract online?

Thanks!

[SamSam]

Why can't you contact them via the web? I always recommend live chat, it's so much faster and convenient - http://yesopt.us/chat2us

[Kate123]

I spoke to them on chat - the response was that maybe I will get a confirmation or maybe I won't. Wasn't really helpful

[SamSam]

I see, pretty poor response. I'd try again just because it is so fast to get through and hopefully the next agent gives you an actual answer to your query 

[Isaaaaac]

I did this, this morning as my email still hadn't come through. While yes, the chat replies were fast, I ended up being transferred to a call anyway, where I had to wait around 30 minutes for someone to answer.

[Shauna]

That's a very poor response from our chat team @Kate123. Terribly sorry about this 😞 If you're wanting to cancel your order, you'll need to contact our Sales Support team via 1300300562.

I can check the status of the order if you like?

[Kate123]

Yes please Shauna, if you could check the status it would be great

kate 

[Shauna]

Awesome! Can you please send me a private message with your account details/order number (if you have any), full name and DOB?