Here is further information if you have received a SMS from us about updating your Mobile Phone settings.
We recommend you update your Access Point Name (APN) settings now to get the best out of your service and avoid any issues after the update
If you’re experiencing issues connecting to the internet once we’ve upgraded your network connection you might need to update your Access Point Name (APN) settings.
*Please note: The date for your network change will be stated in the SMS you received from us.
Your APN is an authentication setting that allows your mobile device to connect to services on the Optus network, like the internet for example.
Updating your APN settings is easy. Just follow our instructions below.
Apple iOS
When you insert your SIM into your Apple mobile phone, it’s automatically set up for internet. Make sure your mobile phone is connected to a Wi-Fi or mobile network. Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings. Alternatively if you are unable to connect, perform a software update. For step by step instructions on updating the software on your iOS device click here Optus recommends when updating the software on your mobile phone that you are connected to a WiFi connection. To check your APN settings: Select Settings Select Mobile Select Mobile Data Network Ensure APN is yesinternet
Android
Select Settings Select Connections Select Mobile Networks Select Access Point Names Select Add Set Name to Optus Yes Internet Ensure APN is yesinternet Ensure Proxy is Not set Ensure Port is Not set Ensure Username is Not set Ensure Password is Not set Ensure Server is Not set Ensure MMSC is Not set Ensure MMS proxy is Not set Ensure MMS port is Not set Ensure MCC is 505 Ensure MNC is 02 Ensure Authentication type is PAP (Select None if PAP is not successful) Ensure APN type is default Ensure APN protocol is IPv4 Ensure APN roaming protocol is IPv4 Ensure Bearer is Unspecified Press Menu (Icon with 3 dots) Select Save Select Optus Yes Internet radio button
If the above steps differ from your settings or you have another device, please visit our Device Guides and navigate to the Troubleshoot menu.
