I recently purchased an Oppo a73 (apparently) unlocked mobile for $336 from the online Optus store on the 13 March 2018.
I'm not with Optus, but rather Telechoice, as to why I needed an unlocked phone.
When I went to call someone after installing my Telechoice sim, it wouldn't call. Nor would it answer.
I rang the sales centre and they told me to take it to a store. Did that and was told to call customer care. Did that and was told to take it to a store....it goes on.
The store finally offered to send it away to have it unlocked as I had been given the wrong handset and all was well.....for 7 days.
I received my mobile back with a smile and an "It is still locked. You need to call tech"
Yeah, did my noodle.
Called tech yesterday and they want $80 to unlock a phone that should already be unlocked.
I've been calm, angry, furious, but now just completely bewildered with Optus's response to all this.
My next step is the TIO on Tuesday, but in the last ditch effort to finally resolve this nightmare, I decided to post here.
Please for the love of God, save me.
If you read down the bottom of the linked page it clearly states "Unlocked Devices-A great option if you want to have more flex to change network providers..."
Solved! Solved: Go to Solution.
Hi @corzaR76 - This isn't really what we like to hear & I'm sorry this is the case. All Optus handsets sold outright are network locked and these can only be unlocked if recharged atleast $80 or with a $80 once off fee. Only handsets sold on a plan are unlocked. Because your handset was purchased outright, its locked. I hope this helps.
Except that the website has "Unlocked" as a selling point.
The phone was purchased outright, therefore should be unlocked unless this page is false and the the advertising misleading (and thats a whole other "kettle of fish".
Even the URL states that its BUY OUTRIGHT
@Paddylee thanks for pointing this out! I'm not sure when this changed but you're absolutely right, the website clearly says unlocked devices at the bottom.
@Jj95 Of course! Please follow the steps in my previous comment and I will follow up asap.
I did same mistake by purchasing Oppo A73 online. When I see on the optus website saying "no lock-in contracts or cancellation fees, so you're free to move plans at any time".
Can somebody please assist me to release this device from network lock.