I am trying to get a SIM Network unlock phone pin , Huawei mobile, to change to TPG.
I have called twice called customer service, visited Optus shop, and waited 7 business days. I need my mobile for cancer hospital contact. What else can I do, as I need my mobile urgently ? Has anyone else encountered this?
Solved! Solved: Go to Solution.
It's not clear what the outcome is when you called customer service, what was the answer you received?
If it's not in the Optus database they need to contact the phone manufacturer and this can take several days to receive a response.
What is the IMEI number of the phone you're trying to unlock?
Oh don't thank me yet, I haven't done anything haha.
Was that phone purchased as a Prepaid phone? Optus doesn't network lock postpaid phones.
Similar to this thread yesterday, there is not network unlock code for that IMEI in the database.
So you got it on a monthly plan, it shouldn't be locked in the first place then.
Have you tried to put a non Optus SIM in it to see if it works?