I bought an Optus X Lite from Woolworths just now and I need to use my own SIM card as well as my Australian number. It with a prepaid card but because I already have a number so that I did not activate it. When I insert my overseas SIM, it shows that I need to input SIM unlock code, so I start to realise that Optus locked the network for SIM. While I am trying to unlock it through Optus Secure-Unlock, it shows the device with the IMEI is not a locked device. How can I unlick it now?
Hey @Ternence - thanks for getting in touch.
So to clarify, when you put a SIM in your device it's saying it's locked, but when you try to unlock the device, our website advises that the IMEI isn't locked?
Can you please send me a private message confirming the handset model & IMEI number?