cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
New Contributor justinl1234
New Contributor

Unlock Escalation team

I have the exact same issue as this chap: https://yescrowd.optus.com.au/t5/Mobile/Optus-locked-phone-not-taking-any-SIM-cards/td-p/192987

 

To go over my prob. I purchased a pre-paid Optus Oppo F1S phone. I tried to unlock using the optus unlock link [https://secure-unlock.com.au/ou/launch].

However, like the chap in the link above, I got a error msg saying ph was not locked to optus. Also, this site says the same regarding my IMEI [http://www.amta.org.au/pages/amta/Check.the.Status.of.your.Handset].

 

Please assist by referring my issue to the "backend unlock escalation team" mentioned in the link.

The phone IMEI is 863897035109797.

In case it escalates the solving of my issue, I am a long term Optus internet customer..I purchased this as a gift for my mum, so this is really frustrating her (and myself).

0 Kudos
Reply
4 Replies
Trusted Contributor
Trusted Contributor

Re: Unlock Escalation team

 

Have you looked at putting an Optus reseller SIM into it?

 

https://en.wikipedia.org/wiki/List_of_Australian_mobile_virtual_network_operators

 

 

0 Kudos
Reply
New Contributor justinl1234
New Contributor

Re: Unlock Escalation team

Nah, that doesn't work. The SIM actually is with TPG.

0 Kudos
Reply
Trusted Contributor
Trusted Contributor

Re: Unlock Escalation team

TPG is Vodafone. I notice that they give you cheap data for the first 6 months.

 

$24 Spintel looks OK. But unfortunately, all the Optus resellers have to send you by mail, and I think you have to pay $10 for the testing.

 

https://ovo.com.au/

https://www.spintel.net.au/products/mobile

https://www.vaya.net.au/

https://www.amaysim.com.au/plans/mobile-plans

 

0 Kudos
Reply
New Contributor justinl1234
New Contributor

Re: Unlock Escalation team

Spoken to someone on chat and they immediately provided an unlock code. Without much promtping either...Like they've had this issue multiple times.... Anyway, extremely pleased. I'll close this question out once my mum tried the code.

I even saved $80!

0 Kudos
Reply
Top Contributors