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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

MaryT
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Unlock Doro phone easy hidden3 prepaid

Trying to unlock Doro phone purchased at Optus store. Filled in online form (prepaid mobile) and they claim a $25 fee is required. According to the site no fee is payable if accumulated recharge is over $80. Have bank records showing total recharge at least $130 over past 18 months. Optus store said they can't help. Any assistance would be appreciated.

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Aron_YC
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Moderator

Re: Unlock Doro phone easy hidden3 prepaid

Hi MaryT


This is not something we'll be able to assist with over Yes Crowd. We'd recommend you contact our Prepaid team on 133 937 so they can look into retrieving an unlock code for you. 


Alternatively you can send a message to our Social Media team via Facebook or Twitter and they'll be able to give you a hand with this - Aron

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

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