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2018-05-03 08:24 AM
I was going through my bills today, and found charges of unknown origin which has a helpline number 1800767584 and iGirls Mobivillage charged against my mobile.
Why am I paying for services that I never used. The reason for having a mobile phone is to conveniently call family or contact friends, but I am not sure why I got these charges.
Can optus look into this asap before I speak to the Telecommunications Industry Ombudsman.
2018-05-03 12:06 PM
Telstra has recently been found guilty of misleading and deceptive conduct in relation to informing and protecting their customers from these charges. They have been fine $10 million dollars and will probably end up refunding another $10 million.
No doubt the ACCC is in talks with Optus over the issue now too. But for now:
1. SMS back STOP to the number
2. Contact Optus and get your Premium SMS limit set to $0 (You did actually "agree" to the charges in the fine print when you signed up)
3. Request Optus refute and then recredit the charges (they should now)
2018-05-03 04:13 PM
Hi, I went on a chatline with a customer rep and I've informed him that the charges started in February 2017. I've got the message recorded on transcript, so there's no going back if they only refund me a portion, when I've asked for full credit from February 2017 to May 2018.
2018-05-03 07:54 PM
Telstra is having to pay back all of this scams victims. Optus should also start full refunds but you might have to wait a bit for the official announcement.