cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
COVID-19 impact to Yes Crowd & Contact Centres info here
Highlighted
New Contributor
New Contributor

Unauthorised charges

Significant amount of unauthorisedcharges on my bill.  MIA Sphere live who I do not know and have not authorised. Who are they and how do I dispute this charge

0 Kudos
Reply
3 Replies
Highlighted
Crowd Champion
Crowd Champion

Re: Unauthorised charges

Hi

Just search on this forum MIA Sphere.

Set your premium SMS spend to zero and contact Optus to ask for a refund.

Dave


__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
0 Kudos
Reply
Highlighted
New Contributor
New Contributor

Re: Unauthorised charges

What number do I ring for a refund, tried various numbers and just around in circles.

0 Kudos
Reply
Highlighted
Crowd Champion
Crowd Champion

Re: Unauthorised charges

Hi

I would start on online chat make a fuss and request them to ask for the charges back from Mia sphere. Keep on at them and ask them for which number to ring. It will take time I'm afraid.

More importantly go into my account and set your premium SMS spend to zero and also request this on online chat. This will prevent future charges.

Dave

 


__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
0 Kudos
Reply