I received an SMS today 20 August 2020 "Optus MSG - Hi, we received your Port Out request for this service. If you didn't request your number to be ported out, please call us straight away on 131 344."
I rang the 133 937 and the 131344 numbers around 7pm (which your website says customer service is available till 8pm) but yet I got the message that the team had already gone home. I tried the *****number and they too were closed.
I did not authorised for my number to be ported. Could someone please contact me ASAP to address this?
@petergdownload you do realise that Optus HAS to follow the number portability code in regards to porting, so they could not implement their own system before it was approved in the NPC.
The code that is sent via sms is normally required for the gaining provider, not the one that is giving the number away via port, their is no "yes or no"
Yes - the Optus' SMS did not ask for a response. I did receive an SMS from Telstra earlier in the day (before the Optus message in the evening) with a code and link for more information to "transfer to Telstra" - I had thought that it was fake and didn't do anything with it.
So if there is meant to be confirmation and if I didn't confirm on the Telstra side, Optus should not have done the porting - in theory then I should not have received that SMS from Optus? So I'm not sure that my number is safe?
That's now the legally required steps to make a port. Carriers used to just require a Name, DOB and Phone number and as @GTFO says the port could not be prevented and no warning given (the law back then was written to ensure Telco's didn't make transferring mobile numbers difficult as part of a strategy to force you to stay)
Now days they ask for a little bit more information from the requester and a code or the like is sent to the phone number in question. As mentioned, if you do nothing the port doesn't proceed. So yes your number is almost certainly safe (the phone would have gone dead if the port had succeeded.)
I would still contact Optus when / if you can and just confirm the status.