cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
COVID-19 impact to Yes Crowd & Contact Centres info here
Trusted Contributor
Trusted Contributor

Unashamed billing error - carrying data into the next month

I downloaded 40GB on the last evening of my month. The data between 11pm and 12 got carried into the next month.

 

The summary usage metering system was wrong, but the detailed usage system knew that it was putting the data into the wrong month, because the data was absent from the list.

 

Then when the bill comes in, the system has the temerity to admit that it's charging me for data from the last month. You can see that the invoice period starts from the 5th, but the bill includes the 4th.

 

billingf.jpg

 

Another way of looking at it, is that the billing period starts from 11pm on the previous day, for no obvious reason.

 

I think this will exist on anyone's bill, if they downloaded in the last hour of the month.

 

If you want the usage stats in your modem to line up with the Optus summary, you have to avoid downloading in that hour.

0 Kudos
Reply
1 Reply
Highlighted
Moderator
Moderator

Re: Unashamed billing error - carrying data into the next month

So sorry on our late reply to your post @10000000000GB, we've been a tad busy lately.  Could you please PM me Here your Optus number, full name, date of birth so that I  look into this. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply