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elynch2
New Contributor
New Contributor

Unable to send or receive MMS

Hi,

 

I am unable to send or receive MMS since porting my number back to Optus from Telstra.

 

I can make and receive calls, send and receive sms, and use the net. Coverage is good. I am using a Blackberry 9700 and yes it still works well and I don't want to change the device yet.  We have reset network settings, checked APN settings with Optus support, and factory reset phone, but still have the same issue.

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GTFO
Respected Contributor
Respected Contributor

Re: Unable to send or receive MMS

Blast from the past with this one. 

 

Click the settings icon

Click the options icon

Select mms

Make sure "multimedia reception" is set to always

Make sure "Automatic retrieval" is also set to always

Pretty sure also best to check the read/delivery as on.

 

Besides the apn details for mms thats the only other place i remember that could impact mms. 

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elynch2
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Re: Unable to send or receive MMS

Thanks - all the MMS settings are good.

 

"multimedia reception" is always

"Automatic retrieval" is always

read/delivery is checked on - just in case

 

 

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GTFO
Respected Contributor
Respected Contributor

Re: Unable to send or receive MMS

Now thinking that your account does not have mms activated - so would be the Optus side.

 

If someone sends you a mms do they get a failure or it does not provide any info? 

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elynch2
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New Contributor

Re: Unable to send or receive MMS

When someone sends me a MMS there is no failure or error msg at their end. The MMS appears to have been sent successfully at their end.

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greg10e
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Re: Unable to send or receive MMS

I have exactly the same problem on my wife's HTC U11 Eyes (Android 7.1.2)

MMS messages to Telstra/VF (at least) have stopped working, but phone reports as message sent.

Also having trouble receiving MMS messages from Telstra/VF (at least).
Don't know about sending and receiving to Optus phones - we don't have any besides this one (and that might change, too)

Converting text messages to MMS when too long doesn't help matters, either.

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Ray_YC
Online Community Manager
Online Community Manager

Re: Unable to send or receive MMS

Hi greg10e,


The first thing to try if you haven't already is putting your wife's SIM in another phone to determine if it's a problem with the network or the phone itself.

If it doesn't work when in another phone, next step from there would be to contact Optus.

If it works in another phone but not the HTC, you then know it's an issue with the phone.



----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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