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Occasional Contributor
Occasional Contributor

Unable to receive short codes after porting to Optus

Hi,

 

Just ported my number from Telstra this week and I am now unable to receive what I believe are short codes. These are the codes sent by Instragram, Facebook, Twitter and Google as part of the signin and verification process. 

 

I'm receiving normal SMS without a problem, but none of the short codes are coming through. 

 

I have contacted support and the issue has been escalated, but just wondering if anyone else experienced a similar problem after porting to Optus from another provider? 

 

Cheers

Jamie

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Moderator
Moderator

Re: Unable to receive short codes after porting to Optus

Hey @CapitalJC - not great to hear if you're unable to receive those kinds of SMS codes/verification.

 

When you spoke to Tech Support, did they provide you with any fault reference numbers that we could take a look at?


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Occasional Contributor
Occasional Contributor

Re: Unable to receive short codes after porting to Optus

Hi @GuyCS. Thanks for reaching out.

 

They provided a reference number of B19532103.

 

I tried again today with Twitter codes (24 hours later) but still nothing. 

 

Cheers

Jamie

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Moderator
Moderator

Re: Unable to receive short codes after porting to Optus

HI @ CapitalJC - Could you please confirm if you can receive SMS from overseas at all and also if your using imessage that might be interfering with normal SMS?  So sorry but the reference number is mnot coming up with any results. Please PM us Here your mobile number, full name and date of birth so that we can check your account notes. 


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Occasional Contributor
Occasional Contributor

Re: Unable to receive short codes after porting to Optus

Hi,

 

I've just DMd my details. 

 

Still having the same issue. 

 

Regards

Jamie

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Moderator
Moderator

Re: Unable to receive short codes after porting to Optus

Thanks @CapitalJC. Will reply to your DM.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Occasional Contributor
Occasional Contributor

Re: Unable to receive short codes after porting to Optus

For anyone else with a similar problem after porting, what I had to do was remove my number from some of my profiles and add it again now that I'm on the Optus network. 

 

Obviously, something that eventually works its way through. 

 

All seems to be fixed now.

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New Contributor
New Contributor

Re: Unable to receive short codes after porting to Optus

what profiles did you have to remove it from, as have the same issue

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Occasional Contributor
Occasional Contributor

Re: Unable to receive short codes after porting to Optus

From memory, I removed my number from the service that I was trying to get the short code from and then added again. This seemed to trigger something.

This was also after a few days of trying so don’t know if it just takes time or if my workaround helped.
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