Optus has stuffed up my porting and now no one wants to own the issue. Impossible to penetrate layers of Optus network teams and reach out to some one who can investigate.
I am unable to receive any calls and text. Caller gets the message "OPTUS advises this number is disconnected..." However Optus still does think its their issue.
Any one who can help ?
What have we previously advised? Did we state that the issue must be on the end of the loosing carrier? Has there ever been a mention of a mismatch between the details you've provided us with and what's held at the loosing carriers end i.e. incorrect name/date of birth.
I understand that you've already tried to raise this one with us in the past, but if you jump onto Messenger, they should be able to help.
What they should be doing is contacting our Mobile Porting Support team to confirm the state of the port. If a re-submission is required, this is something that they'll action.
There's a number of systems we use to indicate the status of a number.
It could be fine on the front-end, but there's a back-end system which feeds all network information trough to a front-line systems for our contact centre agents.
When you've contacted us, had we attempted to escalate the issue any higher up the chain?
If you head to → https://www.optus.com.au/notices/service-chat → select Mobile → Track My order - you'll be connected with a team member from our mobile activation team. They'll need to contact MAC (our mobile activation centre). They'll be able to paint an accurate picture of what's going on.
It's not something I can do from my side.