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Hi there Ben,
For security reasons, the unlock code is only provided to the account holder of the phone.
It sounds like you need to reach out to the Seller to hopefully arrange this. Hopefully they co-operate.
Did you buy yours second hand also, ace87?
Okay thanks for confirming, as per my response to the OP you'll need to contact the seller to get it unlocked.
Not sure if you mean you bought it brand new also from somebody else or from Optus or a place like the Post Office?
I am having the same issue. I purchased an Optus p650 new from Kmart and used a Woolworths mobile sim.
When I try to unlock online it says my mobile is not locked to Optus, and customer service have confirmed this, however when I turn it on, it still says "Device is network locked, please enter network unlock code" this error did not come up using an amaysim sim.
Hi @KathrynRose yes, our prepaid handsets are locked to our network. If you have never requested for an unlock code then you can request one → here (online form). Amaysim uses our network for their mobile customers which is why it works.