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NatoriouStorm
New Contributor
New Contributor

Unable to make phone calls on post paid service

I am currently unable to make calls. I am able to send text messages as well as use my mobile data but wondering if optus ever only resrtict calls on an overdue account or whether if I were restricted for that reason that I would also be unable to use data or SMS services? I can't pay my bill until tomorrow morning and am unable to leave my home due to self isolation from covid19.
I am in Hobart Tas and wondering if anyone else is experiencing the same or able to help me understand. Thank you very much
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Ray_YC
Online Community Manager
Online Community Manager

Re: Unable to make phone calls on post paid service

Hi NatoriousStorm,


If you were barred for an overdue bill it would be all outgoing features so calls/texts/data.

Are you trying to call Telstra numbers? There is currently a known issue.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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