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Re: Unable to link my Optus service

lucindaobrien

I have never been able to link my service and access my dashboard

Re: Unable to link my Optus service

Shauna

Just replied to your PM. 


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Re: Unable to link my Optus service

Shauna

Thanks Lucinda - I've checked on my end and you appear to be set up correctly. What browser are you using to do this? 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: Unable to link my Optus service

lucindaobrien

Hi

 

I have tried Google chrome and Microsoft edge on my computer and Samsung internet on my phone

 Every single time I log into my account it comes up with the link my service page and then comes up with the internal server error page

Re: Unable to link my Optus service

lucindaobrien

I have also tried and got the same result on the my optus app

Re: Unable to link my Optus service

Shauna

Okay thanks. Can you please send us a screenshot of exactly what you see? We'll need to pass this on to our IT department so they can take a further look into this. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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