Just replied to your PM.
Thanks Lucinda - I've checked on my end and you appear to be set up correctly. What browser are you using to do this?
I have tried Google chrome and Microsoft edge on my computer and Samsung internet on my phone
Every single time I log into my account it comes up with the link my service page and then comes up with the internal server error page
Okay thanks. Can you please send us a screenshot of exactly what you see? We'll need to pass this on to our IT department so they can take a further look into this.