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New Contributor yolnada
New Contributor

Unable to link my Optus service

On the "Link My Optus Service" page, I have input my service number, account number, and security code.

I have tried this at least a dozen times over the last few weeks and I keep getting this error.

"An internal server error has occurred."

 

How can I get this resolved? I want to turn off my paper billing ASAP.

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55 Replies
Moderator Marie
Moderator

Re: Unable to link my Optus service

Really sorry to hear that yolanda, if you'd like to PM us your details and the preferred email address we can get this sorted for you - Marie 


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New Contributor Dobtrew
New Contributor

Re: Unable to link my Optus service

I carny receive txt on old phone how do I sim swap 

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Highlighted
Contributor mazz_a
Contributor

Re: Unable to link my Optus service

Hi yolnada,

 

Have you tried clearing the cache and cookies? If it is still unsuccessful, please send me a private message with your details and I can look into it for you. 

 

Hi Dobtrew,

 

You if you cant receive sms for the sim swap security code, you can send me a private message with your details and I can assist you 

 

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New Contributor benjamin258
New Contributor

Re: Unable to link my Optus service

Hello, 

 

I get the exact same error message when trying to link my mobile number, 

 

I login to my account fine, then I enter my phone number, account number and security code texted to me and I get the error in red "An internal server error has occurred." Have attempted 10+ times over the past week, can somebody please repair this thankyou 

 

 

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Moderator Alistar
Moderator

Re: Unable to link my Optus service

Hi Benjamin258,  

Sorry to hear about that Smiley Sad Are you able to PM me with some details along with a screenshot of the error message so I can troubleshoot and link the service for you. Al
 

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New Contributor riddleman
New Contributor

Re: Unable to link my Optus service

I'm currently having the same problem

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RetiredModerator Esther
RetiredModerator

Re: Unable to link my Optus service

Hey riddleman - did you want to PM me your account info including your username, full name and DOB for ID so we can see if we can get this fixed up for you? Smiley Happy


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New Contributor dnoptus
New Contributor

Re: Unable to link my Optus service

I am also encountering this problem. 

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RetiredModerator Esther
RetiredModerator

Re: Unable to link my Optus service

Hey there! If you'd like to us have a look at this further please PM us the account info, full name and DOB for ID and your My Account info. Thanks!


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