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Unable to download esim. System error.

I can't seem to be able to download the eSim to my phone. Been battling this for the past 5 hours. I get a system error every time.

So here's the backstory
I own a Samsung Galaxy Note 20 Ultra 5G
I had my phone number previously attached to the eSIM in this phone without any issues.
I had to send the phone away for repair.
I went to the optus store and had my number loaded to a physical sim so that I could use the loan phone while mine was away.
My phone returned from repair. I contacted optus who sent me an email with instructions on how to activate my esim again through the myoptus app.
Followed the instructions an faced with a system error every time.
Have been receiving help from tech support via the online chat portal and they have not been able to solve it.
Can anyone here help?
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