Hmm, it must be the prepaid SIM deal I've bought that is experiencing issues, especially since it was an online only offer.
I've been told all the porting teams (who work from India) have been closed down due to COVID-19. I guess I'll keep trying. Thank you again for your help Eoth 🙂
Can I suggest messaging us on Social Media, either Facebook or Twitter? If you mention that you were sent there by DAN_C, I'll give the guys a heads up. They do have a point of escalation for any urgent activation/porting enquiries.
Our main priority right now is to ensure that all of our customers have a working service. I can't promise that you'll get an instant reply, but they will definitely get back to you.
So, I must stress.
If you have a working service with another provider, we cannot escalate your enquiry at this time.
This escalation point of customers without any form of working service.