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New Contributor Yodayay
New Contributor

Unable to access internet via hotspot

I had set up a hotspot on my mobile phone so that I can use my laptop to access the internet. My laptop could connect to my phne hotspot but unable to access internet. My phone is operating well - no problem making calls and accessing internet. Anyone got a solution? Is this an APN issue?

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Online Community Manager
Online Community Manager

Re: Unable to access internet via hotspot

@Yodayay

 

Do you still have the ability to toggle your Hotspot on/off, or is that function greyed out?

 

I'd first give a Network Reset a shot 

 

How to reset your Network settings on your iPhone:

 

- Tap on the settings icon

- Scroll down to the General 

- Tap General, scroll down to reset

- Tap Reset Network Settings

 

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