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Occasional Contributor brokey
Occasional Contributor

Unable to access iiNet webmail

Gidday

 

I have a frustrating problem in that I am unable to access webmail.iinet.net.au on my Surface Pro tablet when tethered to my phone...I am also unable to access the site directly on my phone. I have contacted iiiNet and the webmail site is working fine as is POPmail.

I have contacted both iiNet and Optus support and as is the norm, iiNet has said that it's an Optus problem and vice versa...

It's unfortunate that Optus support doesn't have access to the Internet so that they might see that they can't access the site too and they could investigate further.

 

Does anyone else have a similar problem and provide a solution?

 

cheers

 

col

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6 Replies
Online Community Manager
Online Community Manager

Re: Unable to access iiNet webmail

I can successfully access that site with both my phone and internet access.

If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. This support team will have internet access.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Occasional Contributor brokey
Occasional Contributor

Re: Unable to access iiNet webmail

Thanks for the help...have posted to the facebook page so will sit back and wait for an answer...

 

cheers

 

col

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New Contributor Trefusis
New Contributor

Re: Unable to access iiNet webmail

Did you find a solution to this? I am having the same problem. Getting bounced between Optus and iiNet support now with no clear answer. Have now reached out to Optus via Facebook. Would love to know the outcome for you please!

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Occasional Contributor brokey
Occasional Contributor

Re: Unable to access iiNet webmail

Yeah, it was solved somehow...don't know how as I was getting bumped between the two as well...me and another member who had the same problem...I sent a message to Optus via twitter and got replies there...

cheers

col

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New Contributor Jackall
New Contributor

Re: Unable to access iiNet webmail

Broken yet again. I've experienced this off and on for months. Now it appears to be properly broken. As I don't have a social media presence  and from what I read hear I'll need to wait yet again for the Optus techs to sort it temporarilly AGAIN.

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Online Community Manager
Online Community Manager

Re: Unable to access iiNet webmail

Hi Jackall,

If you don't have a Social Media account, please Chat with us for further assistance. If needed, refer the Agent to this thread so they're aware it's an issue.
Let us know how you go.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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