Showing results for 
Search instead for 
Did you mean: 
Ask a Question
COVID-19 impact to Yes Crowd & Contact Centres info here
New Contributor
New Contributor

Unable to access account for mobile and not receiving one.

I have spent four hours over two days on Chatline and have not been able to get anyone to understand why I cannot view my mobile account and have not received an account for it online.   I have had to wait for a notice that it is not paid.

No one understands that I am not receiving the mobile account as well as the landline and internet account.  In fact one Chatline person said "he did not get it".   Such as simple request for something I have been receiving for years along with the other account online. 

0 Kudos
1 Reply

Re: Unable to access account for mobile and not receiving one.

Hey @87yootha11, sorry to hear. We can take a look and see what's happening here, likely need to link those accounts together for viewing in My Account. Can you shoot through a private message with the following details so we can take a look?


- Full name

- Account/phone number


- Are you the account holder? Y/N

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos