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Unable to access account for mobile and not receiving one.

I have spent four hours over two days on Chatline and have not been able to get anyone to understand why I cannot view my mobile account and have not received an account for it online.   I have had to wait for a notice that it is not paid.

No one understands that I am not receiving the mobile account as well as the landline and internet account.  In fact one Chatline person said "he did not get it".   Such as simple request for something I have been receiving for years along with the other account online. 

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RetiredModerator
RetiredModerator

Re: Unable to access account for mobile and not receiving one.

Hey @87yootha11, sorry to hear. We can take a look and see what's happening here, likely need to link those accounts together for viewing in My Account. Can you shoot through a private message with the following details so we can take a look?

 

- Full name

- Account/phone number

- DOB

- Are you the account holder? Y/N


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