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New Contributor Gibbo91
New Contributor

Unable to accept T and Cs on My Optus App

Can't accept terms and conditions on My Optus app

 

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3 Replies
Online Community Manager
Online Community Manager

Re: App

Hi,


Can you please provide more info. What section on the App? T&Cs for what? To use the app after installing it?


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor ees
New Contributor

Re: App

Hi - same issue here.

Had the app installed since December. (ios, XR)

It has updated recently (had a blue dot on the app)

OPened it - App displays a page 'Terms and conditions' 'just keeping you updated'.

The agreement is laid out, and there is an accept button at the bottom.

Clicking the button does nothing.

Scrolling to the bottom and clicking accept does nothing.

Waiting a few minutes does nothing.

THe button clearly presses (goes from orange to lighter yellow) but nothing happens.

 

I've tried being on wifi, 4g, nothing seems to matter.  Basically I can't get past the T&C accept screen to use the app.

I've used the app at least 4 months previously.

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Online Community Manager
Online Community Manager

Re: App

Thanks for providing more information.

Do you know what version of the app you have installed?

Have you tried deleting and reinstalling it?


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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