Unable to Access My Account or the My Optus app with new sim
When I try to log into my Account section of the My Optus App, it tells me that an account already exists for this user. But then I cannot log in.
When I select 'I Already Have an Account' to log in instead, it says I'm unable to view services via the app and to log in via the Optus website.
When I go to the website, it says it cannot link my service number.
I am stuck in this loop and I think I might have a duplicate profile somewhere that needs to be fixed? This is preventing me from logging in, applying for any data, or getting any help from Optus during this Covid-19 situation.
I tried calling to speak with someone but was cut off after waiting to speak with someone for 50 minutes.....