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Occasional Contributor Ausrpned
Occasional Contributor

Ubuntu 16.04LTS Optus E3372 4G USB modem

 Did an update to Ubuntu 16.04LTS yesterday unfortunately now Ubuntu is giving the messages:

“Optus 4G Mobile” contains software intended tobe automatically started. Would you liketo run it?"

and

"Oops! There was a problem running this software. Unable to locate program."

Have used terminal to enter as root, navigated to the linux_mbb_install directory i.e. Optus 4G Mobile/linux_mbb_install/ but entering and executing install does not do what is required.

 

Any suggestions?

 

Optus E3372 4G USB modem has:

Optus 4G Mobile/HiLink.app
Optus 4G Mobile/linux_mbb_install
Optus 4G Mobile/MobileBrServ
Optus 4G Mobile/ArConfig.dat
Optus 4G Mobile/autorun.sh
Optus 4G Mobile/AutoRun.exe
Optus 4G Mobile/AUTORUN.INF
Optus 4G Mobile/install_linux
Optus 4G Mobile/Startup.ico


Optus 4G Mobile/linux_mbb_install/7zr
Optus 4G Mobile/linux_mbb_install/ArConfig.dat
Optus 4G Mobile/linux_mbb_install/install
Optus 4G Mobile/linux_mbb_install/mbbservice.bin
Optus 4G Mobile/linux_mbb_install/readme.txt

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Online Community Manager
Online Community Manager

Re: Ubuntu 16.04LTS Optus E3372 4G USB modem

Hi Ausrpned,


If you still need assistance with this one and if you haven't already you may have some luck posting on the Ubuntu Community Support page or talking to their Live Chat team.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Occasional Contributor Ausrpned
Occasional Contributor

Re: Ubuntu 16.04LTS Optus E3372 4G USB modem

Have already posted to Ask Ubuntu, no resolution yet.

 

Made a little progress over the weekend but no Joy as yet, B annoying, Optus should get it's act together more often.

 

It would help if readme was in english rather than chinlish, further full installation details should be in that file.

 

Not happy Jan.

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Occasional Contributor Ausrpned
Occasional Contributor

Re: Ubuntu 16.04LTS Optus E3372 4G USB modem

Any response from Support?

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Online Community Manager
Online Community Manager

Re: Ubuntu 16.04LTS Optus E3372 4G USB modem

Optus Technical Support don't provide support via Yes Crowd as this is a customer forum.


Please see our contact details for phone and chat on our support page.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Occasional Contributor Ausrpned
Occasional Contributor

Re: Ubuntu 16.04LTS Optus E3372 4G USB modem

Just tried the support link, returns a blank page.

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Online Community Manager
Online Community Manager

Re: Ubuntu 16.04LTS Optus E3372 4G USB modem

It works for me?  https://www.optus.com.au/for-you/support


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Occasional Contributor Ausrpned
Occasional Contributor

Still no joy, hope you don't consider yourselfs as expert...

Still no joy, hope you don't consider yourselfs as experts in customer service or computer tech.

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