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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

Ausrpned
Occasional Contributor
Occasional Contributor

Ubuntu 16.04LTS Optus E3372 4G USB modem

 Did an update to Ubuntu 16.04LTS yesterday unfortunately now Ubuntu is giving the messages:

“Optus 4G Mobile” contains software intended tobe automatically started. Would you liketo run it?"

and

"Oops! There was a problem running this software. Unable to locate program."

Have used terminal to enter as root, navigated to the linux_mbb_install directory i.e. Optus 4G Mobile/linux_mbb_install/ but entering and executing install does not do what is required.

 

Any suggestions?

 

Optus E3372 4G USB modem has:

Optus 4G Mobile/HiLink.app
Optus 4G Mobile/linux_mbb_install
Optus 4G Mobile/MobileBrServ
Optus 4G Mobile/ArConfig.dat
Optus 4G Mobile/autorun.sh
Optus 4G Mobile/AutoRun.exe
Optus 4G Mobile/AUTORUN.INF
Optus 4G Mobile/install_linux
Optus 4G Mobile/Startup.ico


Optus 4G Mobile/linux_mbb_install/7zr
Optus 4G Mobile/linux_mbb_install/ArConfig.dat
Optus 4G Mobile/linux_mbb_install/install
Optus 4G Mobile/linux_mbb_install/mbbservice.bin
Optus 4G Mobile/linux_mbb_install/readme.txt

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9 Replies
Ray_YC
Online Community Manager
Online Community Manager

Re: Ubuntu 16.04LTS Optus E3372 4G USB modem

Hi Ausrpned,


If you still need assistance with this one and if you haven't already you may have some luck posting on the Ubuntu Community Support page or talking to their Live Chat team.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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Ausrpned
Occasional Contributor
Occasional Contributor

Re: Ubuntu 16.04LTS Optus E3372 4G USB modem

Have already posted to Ask Ubuntu, no resolution yet.

 

Made a little progress over the weekend but no Joy as yet, B annoying, Optus should get it's act together more often.

 

It would help if readme was in english rather than chinlish, further full installation details should be in that file.

 

Not happy Jan.

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Ausrpned
Occasional Contributor
Occasional Contributor

Re: Ubuntu 16.04LTS Optus E3372 4G USB modem

Any response from Support?

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Ray_YC
Online Community Manager
Online Community Manager

Re: Ubuntu 16.04LTS Optus E3372 4G USB modem

Optus Technical Support don't provide support via Yes Crowd as this is a customer forum.


Please see our contact details for phone and chat on our support page.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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Ausrpned
Occasional Contributor
Occasional Contributor

Re: Ubuntu 16.04LTS Optus E3372 4G USB modem

Just tried the support link, returns a blank page.

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Ray_YC
Online Community Manager
Online Community Manager

Re: Ubuntu 16.04LTS Optus E3372 4G USB modem

It works for me?  https://www.optus.com.au/for-you/support

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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Ausrpned
Occasional Contributor
Occasional Contributor

Still no joy, hope you don't consider yourselfs as expert...

Still no joy, hope you don't consider yourselfs as experts in customer service or computer tech.

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rossyduck
New Contributor
New Contributor

Re: Still no joy, hope you don't consider yourselfs as expert...

did you ever get a response.  I am also in the belly of the beast and am just trying ot find out where i can get linux drivers i can install via the cli.

 

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Tuong_YC
Moderator
Moderator

Re: Still no joy, hope you don't consider yourselfs as expert...

Hey @rossyduck, thanks for reaching out. I'm not to sure on what you referring too when mentioning linux drivers however we would be more than happy to assist with any Optus issues you were experiencing. 


If you could please send through your service details to our 24/7 Messenger Teams on the Optus App  and we will run some checks

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

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