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New Contributor
New Contributor


Sales rep placed incorrect address on phone, being delivered today.


Cant speak to anyone to make sense and only thing they can suggest is to order a brand new phone with new number


Please get back to me ASAP


This is not cool especially when its not my stuff up


I am going overseas in two days and need my phone

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2 Replies
Valued Contributor
Valued Contributor

Re: URGENT WRONG ADDRESS Sales rep issue

Hey there,


I've escalated your post to an Optus staff member so hopefully they'll be able to respond shortly.


In the meantime, given the urgency, can I recommend you try contacting Optus via live chat - - they can advise on what you need to do.


Was your address an old address, or a completely incorrect address? It is possible that it will be taken to the local post office and you can pick up from there, but best to speak to the team who can look at your specific order.



I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button 🙂
Online Community Manager
Online Community Manager

Re: URGENT WRONG ADDRESS Sales rep issue

I've replied back to your private message @r871786.


I'll catch you there! 

If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy