[ Edited ]

Sales rep placed incorrect address on phone, being delivered today.


Cant speak to anyone to make sense and only thing they can suggest is to order a brand new phone with new number


Please get back to me ASAP


This is not cool especially when its not my stuff up


I am going overseas in two days and need my phone

Re: URGENT WRONG ADDRESS Sales rep issue


Hey there,


I've escalated your post to an Optus staff member so hopefully they'll be able to respond shortly.


In the meantime, given the urgency, can I recommend you try contacting Optus via live chat - - they can advise on what you need to do.


Was your address an old address, or a completely incorrect address? It is possible that it will be taken to the local post office and you can pick up from there, but best to speak to the team who can look at your specific order.



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Re: URGENT WRONG ADDRESS Sales rep issue


I've replied back to your private message @r871786.


I'll catch you there! 


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