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drewgoodwin
New Contributor
New Contributor

Two due dates

Why do my bills have two due dates? When my bill is emailed it says one date but when I log into the Optus website to pay the bill it says it was due the day before. Which due date is the correct one, the one on the email or the one in My Account?

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Jack_YC
Moderator
Moderator

Re: Two due dates

Thanks for letting us know about this @drewgoodwin. Without seeing your individual account, I'm unable to say exactly what the correct due date should be. 

I recommend sending our Support team a message via the My Optus App and they'll be able to clarify any questions you have regarding your bill.  

For more info on your bill, you can also check out our Your bill explained guide. 

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

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GTFO
Respected Contributor
Respected Contributor

Re: Two due dates

I have the same thing.
I go by the actual date on the "invoice" pdf which is normally the day after the Optus account section.
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