All I want to do is switch off my voicemail so that I am not charged for this service while I am travelling. None of the search results provide me with this answer. I've just spent what feels like forever in a big loop!
Could someone PLEASE help!
Dial 1509, select the voice mail option and follow the prompts.
Useless. Not you, but the solution via 1509. I had already tried that, but all it does is tell me to download the MyOptus app (which I don't want to do), or go to My Account. I have already been to My Account and can't find anything for voicemail off.
In My Account
click on settings (Right hand side)
click on Voice Mail setup
click on Voice Mail change
Try this and I hope it works for you
Like you I wasted 3 hours trying to follow the (incorrect) instructions on the MyOptus app and the MyAcount website. They were sending me in circles between the two and driving me bonkers with frustration. This was made even worse by their online ystem repeatedly stating it had temporary faults, or refusing to accept my accurately typed details. I found the working solution in a YesCrowd post - but that was through a Google search (and not the YesCrowd's own search system). The advice which worked immediately for me was to "call ##002# "