cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
Highlighted
Retired Employee Andy
Retired Employee

Turn Incoming Caller ID On or Off

Activating Caller ID will allow your phone number to be displayed when you make a call, it will also show the number of who's calling you. Keep in mind that blocked or silent numbers still won't display with Caller ID active.

 

You can turn Caller ID on or off for your mobile service online in My Account.  

 

Just follow the steps below:

 

1 - Login to My Account

 

2 - Click on the 'Dashboard' tab

 

3 - Choose your mobile service then click the 'Settings' tab

 

4 - Once you're in the 'Settings' tab click 'Setup' next to 'Call diversion and settings'

 

5 - Follow the prompts to switch Caller ID on or off

 

Once you've successfully submitted the request this is what you'll see in My Account, the change can take up to 4 hours to process:

 

Caller ID My Account.png

 

 

If you're not wanting to permanently have your Caller ID on show or hidden, you can also manually do this per call.

 

To show your number when calling just dial 1832 before the number you're calling

 

To hide your number when calling just dial 1831 before the number you're calling

 

Both of these show/hide options work for Mobiles and Home Phones.

___________________________
Have you seen something helpful? Don't forget to give it a kudos. Asked a question and got an answer? Make sure you mark it as an accepted solution!

0 Kudos
Reply
4 Replies
New Contributor tingy18
New Contributor

Re: Turn Incoming Caller ID On or Off

So I have turned caller ID on in the settings on the website and on my phone itself and still all incoming numbers show as unknown even if the number is in my contacts 

 

any help would be appreciated as I've already missed out on several job opportunities 

0 Kudos
Reply
Trusted Contributor
Trusted Contributor

Re: Turn Incoming Caller ID On or Off

If you've tried the above steps and the issue is still going on, it might be best to speak with our Tech Support team here → http://yesopt.us/chat2us so we can take a look at it on our end. Let us know how you go

0 Kudos
Reply
New Contributor Chrio22
New Contributor

Re: Turn Incoming Caller ID On or Off

Hi,

im on a prepaid service and I am experiencing the same thing it where incoming calls show as unknown only started 2 months ago when I change my prepaid plan Could that of been the reason why it changed?

0 Kudos
Reply
RetiredModerator Marcel
RetiredModerator

Re: Turn Incoming Caller ID On or Off

Yeah, that may have been the reason Chrio22. After following the above steps, does it now show all  numbers calling you? 

___________________________
Have you seen something helpful? Don't forget to give it a kudos. Asked a question and got an answer? Make sure you mark it as an accepted solution!

Please ensure you abide by the community guidelines. All moderation actions are final.

0 Kudos
Reply