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DayBlossom
Frequent Contributor
Frequent Contributor

Trying to upgrade but failed

Hi

 

I keep trying to upgrade to a new phone plan. After its in cart and when I try to log into my account to finish it off or do the 1 time sms code it gives me this error:

 

An unexpected error has occurred!
Error Message:Invalid value specified for function parameter. Function Name: add Parameter Name: Value2 Parameter Ordinal: 2 Parameter Type: Numeric Submitted Value: ClientID: 6201477 JobID: 0 ListID: 0 BatchID: 0 SubcriberID: 0
 
Description:An unexpected error occurred during the execution of the page.

 

 

I would really like to upgrade my plan myself without someone else doing it as I was stuffed around last time so any way you can fix this error?

 

Thanks

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26 Replies
Aman_B
Moderator
Moderator

Re: Trying to upgrade but failed

Hi @ DayBlossom - Apologies for any inconvenience caused.  Could you please try upgrading using a different browser,  we recommend using Chrome. 


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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DayBlossom
Frequent Contributor
Frequent Contributor

Re: Trying to upgrade but failed

I have been using Chrome that's where I am getting the error from.

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DayBlossom
Frequent Contributor
Frequent Contributor

Re: Trying to upgrade but failed

Firefox
Chrome
Samsung Internet
Internet Explorer

 

Tried all these and get the same error...

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DayBlossom
Frequent Contributor
Frequent Contributor

Re: Trying to upgrade but failed

Tried testing with other phones on the website and I don't have the issue with error logging into my account or sending code to my phone. But trying to preorder Note 9 and I get this error. 

 

I'm sure alot of customers are getting this error when trying to preorder seen a few on Facebook saying it.

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Shauna
RetiredModerator
RetiredModerator

Re: Trying to upgrade but failed

Thanks for the clarification. 

 

Can you please send me a screenshot of what you see exactly when you do this? I'll need this to pass this on to a specialist team to help us out with this one. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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DayBlossom
Frequent Contributor
Frequent Contributor

Re: Trying to upgrade but failed

Sent 

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DayBlossom
Frequent Contributor
Frequent Contributor

Re: Trying to upgrade but failed

When will there be a fix? As I don't want to miss out on the extra storage on the Note 9.

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Mallacai
New Contributor
New Contributor

Re: Trying to upgrade but failed

also having the same issue as of this morning

 

tried all browsers and getting the same error message.

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DayBlossom
Frequent Contributor
Frequent Contributor

Re: Trying to upgrade but failed

Now I only get that error when doing send the code option to finalize preorder. 

 

When I pick login account to finalize preorder it says this now instead of error:

 

OOPS! LOOKS LIKE THE PAGE YOU WERE LOOKING
FOR MAY BE DOWN OR IS NO LONGER AVAILABLE

Please try clicking on My Account and then searching for the page again.

If this does not work, please try logging in later on.

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