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New Contributor
New Contributor

Trying to activate new SIM and wants me to put in credit card to verify and recharge

I'm trying to set up a new SIM for my daughter and whilst trying to activate it's asking me to put in a credit card to verify and to recharge on the spot.  This has never happened in the past, can someone please help and tell me how to bypass this step as I'm not wanting to recharge atm, and definitely not wanting to put my credit card in.

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Trusted Contributor
Trusted Contributor

Re: Trying to activate new SIM and wants me to put in credit card to verify and recharge

Did you put in her driver's licence and medicare number for ID?

 

There has to be ID at some point because Australia doesnt like anonymous phones.

 

Not sure really

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RetiredModerator
RetiredModerator

Re: Trying to activate new SIM and wants me to put in credit card to verify and recharge

Is this for a brand new number? It will need to be recharged to be usable. If you are activating a replacement SIM then please jump into Live Chat so we can take care of it from our end.


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