Hi @RD008,
Have you had a chance to check our Network Status page for any reported faults or outages that may be affecting your service? If there are no reported faults or outages but you are experiencing an issue with your service, you can also report the fault using the "Report an issue" button.
Otherwise, I would also suggest messaging our Technical Support teams via the My Optus app for a fault ticket to be raised.
Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible.
If for some reason you’re unable to use the My Optus app, please send a private message to the official Optus Facebook or Twitter page for further assistance.
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