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Occasional Contributor
Occasional Contributor

Travel Pack Question

I'm going to be in the UK next week and contemplating purchasing a travel pack.

 

I understand that with the travel pack it includes unlimited calls from my mobile to Australian landlines and Australian mobiles and provides for unlimited  free calls from Australian landlines & mobiles to my mobile whilst I'm in the UK.

 

What I would like to know, does the travel pack also include unlimited calls from my mobile made  to UK landlines and mobile numbers or are these separately charged?

 

Steve

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Contributor
Contributor

Re: Travel Pack Question

Hi,

 

$10 OPTUS TRAVEL™ PACKS

 

If you're roaming in zone 1 countries with your Optus mobile on a plan, you can get great savings by adding $10-a-day Optus Travel™ Pack to your plan before you go.

  • Unlimited standard national and international calls
  • Unlimited standard SMS
  • 50MB of data per day

And if you need to, you can buy multiple daily packs over consecutive days and accumulate the total data allowance.

For example, buy five days and use your 250MB any time over the five-day period.

 

More details here:

 

http://www.optus.com.au/shop/mobile/international-roaming/travel-packs

 

Cheers.

PS
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Esteemed Contributor
Esteemed Contributor

Re: Travel Pack Question

I had a look at those travel pack options and I must say I am confused myself. After delving through half a dozen pages I can’t see where the rates are for calling mobile to mobile while you are in the UK. This pack says “unlimited standard national and international calls”. My question would be to where can I make unlimited international calls? I am beginning to think they meant unlimited calls to mobiles.

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Contributor
Contributor

Re: Travel Pack Question

You can make calls to any country from the country you're roaming in provided the country you're roamin in is one of the Zone 1 countries. the full list of these Zone 1 countries is mentioned in the link above.

 

 

PS
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Esteemed Contributor
Esteemed Contributor

Re: Travel Pack Question

Well that’s as clear as mud. Can you see anything about calling mobile to mobile in that zone?

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Contributor
Contributor

Re: Travel Pack Question

Jeez man! To ANY number!

 

Everything is mentioned on the website.

 

Far out.

PS
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Esteemed Contributor
Esteemed Contributor

Re: Travel Pack Question

When Optus refers to its own plans it says “Unlimited calls to Standard Australian mobiles and landlines” When chosing a travel pack it says Unlimited calls to Standard National numbers. It may be clear to you however it is not to clear to me or the person above. Smiley Happy

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Contributor
Contributor

Re: Travel Pack Question

Hope it is not as clear as mud now:  link: http://www.optus.com.au/shop/support/answer/international-roaming-postpaid-travel-packs?answerId=184...

 

 WHERE CAN I USE AN OPTUS TRAVEL PACK?

To keep things simple, we've split the world into 2 zones with all participating countries categorised as either zone 1 or zone 2. Optus Travel Packs are available for use in zone 1 countries only. However standard voice calls and SMS to a zone 2 country from a zone 1 country are included.

WHERE IS ZONE 1?

Zone 1 includes countries throughout Europe, Asia, North America, United Kingdom & Oceania. Take a look at the maps on this page to see all of them, there are heaps!


WHAT'S INCLUDED IN AN OPTUS TRAVEL PACK?

Optus Travel Packs for Postpaid services are just $10 per day and can cover a period of up to 31 consecutive days. 

POSTPAID MOBILE PHONE TRAVEL PACKS

For each day you nominate, you get unlimited standard national voice and standard international voice calls(BTW this means every number, landline, mobile, national, international, standard, non standard), unlimited standard SMS (MMS is excluded) and up to 50 MB of roaming data to use. If you activate multiple consecutive days, the data allowance will accumulate for use anytime over the consecutive day period. Eg. With a 3 day Optus Travel Pack you'll get unlimited standard voice calls, SMS and 150 MB of roaming data for $30. You can then use that combined total of 150 MB of data in just one day or over the course of those 3 days, it's your choice!

If you’re on a $135 My Plan Plus/My Plan Business plan and purchased up until 4th January 2016, you can activate and get credited for up to 10 days of the Optus Travel Pack per billing month.  You will just need to ensure that you activate the Optus Travel Pack prior to travelling.  This can be arranged via My Account, My Optus Appor by contacting Optus. Please note that unused credit days of Optus Travel Pack do not roll over to the next billing month and the data cannot be shared as part of your Data Pool.

POSTPAID MOBILE BROADBAND TRAVEL DATA PACKS

For each day you nominate, you get up to 70 MB of roaming data to use or combine if your Travel Pack covers a number of consecutive days.

Eg. With a 5 day Mobile Broadband Travel Data Pack you'd get a total of 350 MB of roaming data for $50. You can then use that combined total of 350 MB of data in just one day or over the course of those 5 days, it's your choice!

 

 

WHAT'S NOT INCLUDED IN AN OPTUS TRAVEL PACK?

The following usage is not included in an Optus Travel Pack / Optus Travel Data Pack. Standard pay-as-you-go rates will apply.

  • MMS (picture messaging)
  • Video calls / messaging
  • Cruise ship, Inmarsat & any other maritime usage
  • Aerospace / airplane usage
  • Usage that originates from a country in zone 2
  • Usage that originates from Australia
  • Calls or messages to premium / special services
  • Calls or messages to directory / operator services
  • Reverse charge calls / Collect calls
  • Satellite services eg. MobileSat, Thuraya
  • Usage via a service provider that does not have an international roaming agreement with Optus.
  • The ability to share Travel Pack data with your Data Pool.

Please note this is not a complete list, for more info take a look at our T&C's or the Optus Travel website.


HOW DO I BUY AN OPTUS TRAVEL PACK?

You've got 3 options. If you want your Travel Pack to start within 3 days, you can use My Account or the My Optus app. If you want to book further ahead, call us on 133 937 from Australia or on  +61 2 8082 5678 if you're already away. (Calls to this number from an Optus Roaming Mobile Phone are free.)

Just make sure you know the date or dates you want your Travel Pack to cover, and we'll do the rest.

DAYS, DATES & TIME ZONES SHOULD THE DATES I SELECT BE IN THE COUNTRY'S LOCAL TIME OR AUSTRALIAN TIME?

The days/ dates that you nominate for your Travel Pack must match the dates locally in the country or countries that you're visiting.

 

 

CAN I BUY AND USE A TRAVEL PACK ON THE SAME DAY?

Yes, but only if the dates are the same in Australia and the country that you're travelling in. So there may be times and places where you'll not be able to purchase a Travel Pack for same day use.

Eg. If you're travelling in the USA and it's the 30th of the month, but it's already the 31st of the month in Australia due to the time zone difference, you won't be able to purchase a Travel Pack for use on that day.

HOW MANY CONSECUTIVE DAYS DOES A TRAVEL PACK COVER?

It's up to you! The maximum though is 31. Once a Travel Pack expires a new pack can be purchased.

HOW FAR IN ADVANCE CAN I PURCHASE A TRAVEL PACK?

Up to 31 days in advance by calling us or up to 3 days ahead if you're purchasing them in My Account or via the My Optus app.

If you are on a $135 My Plan Plus/My Plan Business plan purchased up to 4th January 2016, you can activate your plans Optus Travel Pack inclusions up to 31 days in advance by calling Optus or up to 3 days ahead if you are activating them in My Account or via My Optus App.

CAN I CHANGE THE DATES OF A PRE-PURCHASED TRAVEL PACK?

Yes. However you must do this before the original start date that you gave us. To make a change, call us on 133 937 (before you leave) or on +61 2 8082 5678 if you're already away. (This number is free to call from an Optus Mobile Phone when roaming overseas)


WHAT HAPPENS IF I EXCEED THE INCLUDED DATA IN A TRAVEL PACK?

You'll simply be billed at our regular roaming rates for data in 10KB increments. So keep an eye on your usage. You can get an estimate of your roaming data usage in My Account. See this article for details.

 

WHAT HAPPENS IF I DON'T USE ALL OF A TRAVEL PACK'S VALUE?

Travel Pack value is not pro-rated, so make the most of the value that you get!

PS
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Occasional Contributor
Occasional Contributor

Re: Travel Pack Question

Hi Problemsolver,

 

all your responses have been quoting chapter & verse from the Optus website (all of which I understand and aware of) but none of your responses seem to address the main question of my post:

 

"What I would like to know, does the travel pack also include unlimited calls from my mobile made  to UK landlines and mobile numbers or are these separately charged?"

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Esteemed Contributor
Esteemed Contributor

Re: Travel Pack Question

I think PS missed the point. It was just a simple question if the term “standard national” meant calls to fixed phones and mobiles. He is saying that calls to landlines and mobiles are included in the travel pack. No separate charges. Smiley Happy

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