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2019-01-11 08:11 PM
I recently upgraded from a Samsung S5 to an S8. I simply transferred my SIM card over. Nothing else.
The S8 is unlocked also.
On my S5 I always had 4G in my current location. No issues at all.
Now, since transferring to my S8, I can not get a 4G/LTE signal at all.
It sits on H+ 90% of the time. Rarely flicking over to 3G.
The network settings are set to LTE/3G/2G (auto) as an option. It is the only option available apart from 3G/2G.
Thank you very much.
2019-01-11 08:43 PM
Are you using sms or voice calls?
Sounds like Voice over LTE is not enabled on the handset so its staying on 3g.
Network or call settings should have a volte switch.
Makes sure thats turned on.
2019-01-11 08:49 PM
Sorry, but I have no idea what you are talking about there.
And it doesn't seem to be related to the issue. (I don't mean this to sound rude btw)
I have literally just transferred my SIM from my old S5 to a brand new, unlocked S8.
Activated the network settings to auto-connect to LTE/3G/2G.
H+ is the strongest internet connection I get.
I looked for the 'switch' in the settings. Nothing there.
2019-01-11 08:52 PM
2019-01-11 08:56 PM
The phone doesn't have the voLTE option. I checked where it should be, but isn't there.
2019-01-11 08:58 PM
2019-01-11 09:03 PM
No VoLTE option at all.
And the phone was simply ordered as a brand new, unlocked S8 from Kogan.com
I cant imagine that a new S8 has some limiting feature that doesn't allow it to connect to 4G intrinsically. It's a basic standard nowadays.
2019-01-11 09:08 PM
2019-01-11 09:12 PM
Well again, I don't expect you to have an answer, but I highly doubt that I can not get access to the 4G network because I bought an unlocked phone with the latest updates from a potentially overseas model.
My last S5 was purchased overseas and worked on the 4G network perfectly fine.
So, now, I guess my main question is: how can I circumvent the issue here? Because I am clearly not replacing an otherwise good 600-700$ phone. I'd rather just change networks if that's the case.
2019-01-11 09:16 PM
Suggest calling Optus support as there is not much else left.