Hi l have two mobile phones on two different optus prepaid plans. On one phone plan l have around $160 credit and the other phone plan around $20 credit. l have too much credit on one plan and not enough on the other, Is it possible to transfer funds/credit from one prepaid phone plan to the other , if so how do l go about doing this
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Thanks but switching sims or forwarding calls isn't a solution in my case. l would like to transfer funds from one prepaid phone to another, so it that not possible? What happens to the funds if l cancel or close one account plan , do l get my remaining credit refunded
I don't believe so. Post paid certainly. But prepaid you've essentially bought out a block of data/calls. If you decide not to use it then that's your choice.
But don't take my word for it. Talk to an Optus CS direct and see what they say.
Edit: Although based on this link: https://www.optus.com.au/for-you/support/answer?id=1530
"If you’re a Prepaid customer, you cannot receive a refund of any credit on your account"
Peter is correct, Prepaid credit cannot be transferred.
I think this is for a couple of reasons, it likely would mess with the credit expiry date of each service would be one.