Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.
Does anyone know whether the $99 trade-in option (for existing post paid mobile plans) is available in store to trade in the current mobile and take out Samsung galaxy s8 on the $59/m 24 months plan?
I have chatted online with Optus, visited stores, but no one seem to know the answer...
Solved! Solved: Go to Solution.
@ewop, I've a read over the T's and C's and I've found the following:
PROMOTIONAL $59 & $79 MY PLAN PLUS PLAN: JAN 18
The offer is available for new and recontracting customers through Online and Web Chat only. Customers cannot trade up to these promotional plans.
Retail, Mass Market & Telesales are for new services only.
Thanks so much for your response - much appreciated. I had been left frustrated before as I have wasted unnecessary time visiting a number of Optus stores and speaking to a numerous representatives over the phone and via online chats where no one from Optus seemed to know the answer! All good now thanks to your response.
Ah, that's not a problem. I wish I had better news for you. If anything else comes up, you're always welcome to reach out to us here. Have a great night 🙂